New Patients
FAQs
Honest answers to the questions we hear most often. Still have one we didn't cover? We're happy to answer it directly.
Getting Started
Is there a charge for the initial consultation?
Your first consultation at Smile Suite is complimentary. We'll review your teeth, take any needed records, and walk through your options.
What makes Smile Suite different from other orthodontists in Evanston?
We're intentionally boutique, which means you're never kept waiting — someone is ready for you at your appointment time, every time. Dr. Kim takes a whole-person approach, considering your face, airway, and function alongside tooth alignment. And we practice full price transparency — you'll know the complete cost before committing to anything.
Do I need a referral from my dentist?
Not at all. You're welcome to contact us directly. That said, we work closely with many local dentists and are happy to coordinate with your dental team.
What should I bring to my first appointment?
A photo ID and your insurance card if you have one. If you have recent dental X-rays (within the last 6 months), you're welcome to bring those too — though we'll take our own records if needed.
How long does the consultation take?
Plan for about 60 minutes. We'll do a comprehensive exam, take records, and sit down with you to go through your options in detail. We don't rush.
Insurance & Cost
Do you accept insurance?
We accept most major dental insurance plans and will help you understand and maximize your orthodontic benefits. Our team will verify your coverage before treatment begins.
What financing options do you offer?
We offer flexible in-house payment plans with 0% interest, as well as financing through third-party providers. We'll find a payment structure that works for your budget.
Will I know the total cost before starting treatment?
Yes — always. Before you sign anything, you'll have the full treatment fee, your insurance benefit amount, and your exact out-of-pocket responsibility in writing. No estimates. No surprises.
Can I use my FSA or HSA?
Yes. Orthodontic treatment qualifies as a medical expense under FSA and HSA plans. We'll accept payment from those accounts and can help you plan around your benefit year if needed.
Treatment
Am I too old for orthodontic treatment?
No. We treat patients at every stage of life. More adults are choosing orthodontic treatment than ever before — and many of the options available today are specifically designed with adult patients in mind.
How long does treatment typically take?
It depends on the complexity of your case. Treatment can range from as few as 6 months for minor corrections to 24 months or more for complex bite issues. We'll give you a realistic estimate at your consultation.
What types of treatment do you offer?
We offer clear aligners, traditional metal braces, clear ceramic braces, and hidden (lingual) braces — as well as early orthodontics for younger patients. The right option depends on your goals, lifestyle, and what your case requires.
Will treatment hurt?
Some tenderness in the first few days after getting braces or starting a new set of aligners is normal. It's not sharp pain — more like pressure. It typically fades within a few days, and most patients find it very manageable.
During & After Treatment
How often will I need to come in for appointments?
Typical adjustment appointments are every 6–10 weeks, depending on your treatment type. Clear aligner patients often have longer intervals between check-ins.
What happens if something breaks during treatment?
Give us a call. We schedule same-day or next-day appointments for broken brackets or wires. Repairs during active treatment are included in your fee.
Will I need retainers after treatment?
Yes — retainers are how we protect the result you worked for. At the end of treatment, you'll receive a set of retainers and instructions for how to wear them. We include retainers in your treatment fee.
How long do I need to wear retainers?
Teeth want to shift back, so retainers are a long-term commitment. We'll guide you through the transition from full-time to nighttime wear, but most patients keep wearing retainers indefinitely to preserve their results.
Still Have Questions?
We're happy to answer them directly
Call us, send a message, or come in for a complimentary consultation. We'll make time for every question you have — and we mean that.
Ready to Start?
It starts with an honest conversation.
Come in, see the space, and let's talk through what you're hoping for. An honest conversation about what's possible — that's where it starts.
Request an Appointment